Customer Experience Content Program Manager

As a Customer Experience Engineering Content Program Manager, you’ll be managing the content strategy, quality, and delivery for products like Azure Virtual Desktop, Windows 365, Windows App, and FSLogix. This is a highly collaborative role requiring strong communication and leadership skills, a deep understanding of customer needs, content best practices, and analytics. This person will work closely with internal stakeholders to build an internal community of content contributors, defining a rhythm of business to keep everyone informed and driving for results

This role is part of the Windows Cloud Customer Experience Engineering (CxE) organization, which supports the customer journey through deep collaboration with support, partner, and community teams.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• You’ll use content analytics, customer feedback, release plans for new product capabilities, and your own knowledge of what makes a great content experience to define content strategy, priorities, and plans for Windows Cloud product. 
• You’ll contribute to customer success and business growth by ensuring content is current, relevant, and accurate. You’ll do this by using data insights to measure content impact, improving tools and processes for your content area, and aligning content with user needs.  
• You’ll develop ongoing relationships with partners to drive content contributions and build a collaborative approach to content creation and maintenance.   
• You’ll learn and understand the current state of content experiences and also stay updated on industry and competitive trends, adjusting content strategy as needed and sharing best practices with the rest of the organization.  
• You’ll manage program changes, negotiate deadlines and deliverables, prioritize work, and advise management on portfolio health. You’ll also identify and mitigate risks for assigned projects.  

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years' experience in digital publishing modalities (e.g., web social media, in-product, training, online ads) with technical, IT administrator-focused content.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 5+ years' experience in program management, digital content publishing/management, or experience in a writing or editing role.
• 3+ years’ experience with digital publishing modalities (e.g., Web, social media, in-product, training, online ads).  
• Familiarity with SEO, accessibility, localization, and content design principles and best practices. 
• Experience with Windows 365, Azure Virtual Desktop, and Microsoft 365 technologies is preferred.
• Familiarity with support operations, incident deflection strategies, and self-help content development is a plus.

Customer Experience Program Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay 

Microsoft will accept applications for the role until October 03, 2025. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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