Digital Content Manager (e-Commerce)

This position is #Hybrid, in the office 3 days a week. 

You will lead the Content Management and Syndication team, supporting clients through Acosta’s digital commerce services. In this role, you’ll assist the Director in representing multiple consumer packaged goods (CPG) manufacturers across various omnichannel retailers, while managing the team’s workload.

Your key responsibilities include:

• Establishing standardized processes and workflows to efficiently manage client projects
• Identifying opportunities for improvement in collaboration with internal and external partners
• Maintaining direct relationships with key clients and overseeing the assignment of other client accounts across the team

• Own the content management and syndication process for top clients:  managing key components of content management and syndication, while distributing any administrative aspects to direct reports, as needed.  Must ensure that all content updates are fully pushed out to each retailer listed in the contract.
• Owns the reviewing and validation process for all digital shelf analysis reporting to clients, where an ODM is not available, ensuring that the Digital Content team is delivering reliable and accurate reporting. 
• Build/document operational processes and standards, in conjunction with the Director of DCS, to create consistent, repeatable ways of working to avoid/minimize increases in cost of services and margin erosion.
• Develop and maintain effective working relationships with team members, internal partners, clients, customers, and others to establish a collaborative and dynamic approach to our services.
• Act as a business operations SME to influence, manage change, and educate, to ensure business commitments and objectives are met.
• Training and development, as needed, to learn new tools, systems, and processes in support of job duties and to help in the training of the team.  This includes all Acosta mandated training courses.
• On-board & train new Digital Content Analysts

Education Requirements:

• Bachelor’s Degree

Work Experience Requirements:

• Eight Years of relevant experience

Knowledge, Skills, and Abilities Requirements:

• Familiar with managing the retailer enterprise systems, digital shelf tools, the process of optimizing content, and best practices in creating online merchandising, inclusive of PDP content fundamentals
• Knowledge of digital marketing tactics/planning is preferred, but not required 
• Experience with product information manager (PIM), digital asset manager (DAM), and content management tools
• Retailer-specific eCommerce capabilities and processes experience preferred
• Talented leader with the ability to effectively manage associates within the department and influence associates outside of their area of responsibility, as needed
• Strong coordination and project management skills
• Strong business communication and interpersonal skills with both internal and external workgroups
• Skilled at managing competing priorities and effective conflict resolution
• Highly organized and detail-oriented

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