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Director of Content Strategy

Anthro-Tech is looking for a Director of Content Strategy to work with our smart and inspired team to grow our Content Strategy practice. The ideal candidate is well versed in human-centered design strategy and masterful at applying Content Strategy skills to solve complex problems. They will have a passion for coaching others and ensuring that our team is delivering high-quality services customized to the unique needs of each project. The Director of Content Strategy will establish the Content Strategy practice at Anthro-Tech with attention to process definition, training, quality assurance, and Content Strategy practice goals. This leader will ensure that our growing team is trained, mentored, and supported to grow as experts and deliver services that meet or exceed Anthro-Tech standards.

Key accountabilities:

• Oversee the standardization of exemplary Content Strategy processes, services, best practices and deliverables
• Set goals and measurables for the Content Strategy practice area and hold yourself and your team accountable to deliver high-quality work
• Build resources and practices to support quality assurance (QA) for Content Strategy services and deliverables
• Provide leadership and mentorship to the team, strategic skill/ process oversight and direction for all consultants delivering Content Strategy services
• Facilitate Content Strategy squad meetings to surface and solve issues/opportunities and improve processes
• Stay informed about industry trends and emerging best practices to sharpen our toolkit and shape the future of how Anthro-Tech provides Content Strategy services
• Participate in thought-leadership, representing Anthro-Tech’s Content Strategy practice through publishing articles, speaking at events, and training others
• Identify and develop opportunities for training/ capacity/ skill building for our team
• Identify and develop new services in collaboration with the Director of Business Development
• Lead, manage and hold accountable consulting team members
• Advise the UX Practice Director on client project staff resourcing decisions based on knowledge of team skills/interests
• Support team hiring and recruiting efforts to build and strengthen our team
• 60% billable target (direct work on client projects as well as billable work consulting and guiding other team members as they work on client projects)

Qualifications

• A strong track record of thought leadership and advanced skills in Content Strategy
• Experience leading and overseeing the strategic direction on human-centered design projects
• Ability to build close partnerships with clients to help navigate tough challenges and ambiguity
• Experience teaching or mentoring others in Content Strategy
• Experience building systems, processes, and artifacts that support Content Strategy practice quality and efficiency
• At least 7 years’ experience in a Content Strategy focused role

Applications should include the following:

• Cover letter stating your background, salary requirements, and reason for interest in working with Anthro-Tech

• Resume

• A short write-up describing your most significant accomplishment as a leader in content strategy. We’re looking for a track record of experience and dedication.

Compensation and Benefits

Anthro-Tech offers competitive compensation and a full list of benefits, including health, vision, dental, and long-term disability insurances, 401(K) with profit sharing, training budget, and more. You’ll work in a small company environment with a talented and dedicated group of individuals that share a passion for human-centered design for social impact. General benefits information is listed below (eligibility requirements apply):

• Medical insurance - Anthro-Tech pays for 90% of employee premiums and funds an initial contribution to your health savings account 

• Dental insurance - Anthro-Tech pays 100% of premium

• Vision insurance - Anthro-Tech pays 100% of premium

• Long Term Disability, AD/D, Life Insurance - Anthro-Tech pays 100% of premiums

• Retirement - Our 401(k) Safe Harbor plan has no required match - we automatically make a 3% of compensation company contribution to your self-directed brokerage account. A discretionary profit-sharing component also exists. 

• Paid Time Off (PTO) - you'll accrue PTO for each hour you work. Full-time team members accrue approximately 15 PTO days per year  

• Paid Holidays - Anthro-Tech offers 10 paid holidays each calendar year which includes one floater holiday of your choice

• Supplemental Pay for Parental Leave – 8 weeks of supplemental pay for parental leave is available for Washington State employees

• Training & professional development - We'll work with you on a training & professional development plan each year. We're currently covering up to $2,500 in approved expenses for workshops, conferences, tuition, travel, books or other activities as well as 3-days paid time to attend 

Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role of Director of Content Strategy is $53.00 - $75.00 per hour + Benefits.

About Anthro-Tech

Anthro-Tech is a user-centered design consultancy focused on government agencies, nonprofits, and enterprises with a social impact mission. We help organizations gain a deep understanding of their customers through research to design products and services that are usable, useful, and make a positive impact on people's everyday lives. We are leaders in digital strategy, user research, user experience design, usability testing, and UX training services. Much of our work focuses on websites, intranets, web and mobile applications, service design, and customer experience strategy.

Over the past 20 years, we’ve partnered with many organizations to transform how they engage their customers, including dozens of county, state, and federal government organizations, The Bill & Melinda Gates Foundation, The Allen Institute for Artificial Intelligence, Sound Transit, Amazon, and HBO. Anthro-Tech was founded in 1997. We are a women-owned business with offices and user experience labs in Olympia and Seattle.

We’re driven by our purpose - to build a great business that makes things better for people.

Our values:

• Help others succeed
• Set the bar high
• Be optimistic AND face the brutal facts
• Continually learn and grow expertise
• Passionate about making an impact