Procedure and Content Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

We are looking for a dynamic, process-oriented, and self-motivated individual to join our team supporting process and procedures management. The incumbent candidate will play a critical role by ensuring the Policies and Procedures related to the Consumer Investments organization are up to date and accurate. This individual will support the coordination of content across multiple platforms to ensure consistency and accuracy. In addition, support innovative approaches to delivering on our vision of ensuring employees have timely access to accurate content that enables them to provide an enhanced client experience. The ideal candidate will have a passion for procedures management, possess strong technical writing skills, be extraordinarily proactive and self-motivated, detail-oriented and have a commitment to excellence. Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.

Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.

Key responsibilities include:

• Supporting the end-to-end Periodic Maintenance Review (PMR) and CAST processes for Global Policy Source (GPS), Resource Central, and the Online Resource Center (ORC).
• Organization of PMR calendar
• Partnering with a large network of subject matter experts
• Content validation and publication
• Governance and deadline management
• Supporting downstream content impacts made known through our various intake and review routines
• Facilitating cross functional partnerships to ensure procedural changes are known, communicated, and managed accordingly

Required Qualifications

• Strong knowledge of the Consumer Investments Business, its processes and procedures, and its partners
• Track record of setting and meeting deadlines
• Demonstrated ability to manage multiple work efforts concurrently
• Highly organized and proficient at task execution
• Exceptional written communication skills
• Ability to cross reference and identify inconsistencies between multiple content sources (Detail oriented)
• Ability to establish and cultivate cross functional partnerships

Desired Qualifications:

• Business acumen:  Investment industry knowledge; familiar with brokerage products/services and their underlying procedures
• Technical Skills: Proficiency with HTML, Adobe Photoshop and experience with popular content management systems (Vignette, VCM, KMT platform, etc.).

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.