Senior Content Strategist / Content Designer-San Francisco/ Menlo Park, CA

Senior Content Strategist / Content Designer

itD is seeking a Senior Content Strategist / Content Designer to shape and deliver high-impact product content experiences within complex, data-driven advertising products. This role partners closely with designers, product managers, researchers, engineers, and marketers to craft clear, user-centered content that helps advertisers optimize campaigns and achieve better business outcomes. The ideal candidate brings deep experience in UX writing and content design within large-scale technology environments, thrives in ambiguity, and has a strong portfolio demonstrating thoughtful, strategic product storytelling.

Location:
Remote (US-based), with a strong preference for West Coast time zone candidates. San Francisco, CA or Menlo Park, CA–based candidates are ideal, though highly qualified remote candidates will be considered.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Plan, write, edit, test, and refine product content across complex advertising and business products, including UI copy, product naming, navigation, and in-product education.
• Lead content design efforts within cross-functional teams, collaborating with designers, product managers, researchers, engineers, and product marketers.
• Develop content that supports advertiser success by clarifying complex concepts, workflows, and data-driven experiences.
• Apply, maintain, and help evolve content standards, voice, and tone to ensure consistency across product surfaces.
• Participate in design sprints, workshops, and reviews, presenting work and articulating clear rationale for content decisions.
• Collaborate with UX research efforts, incorporating insights from testing, dogfooding, and feedback loops to improve content quality.
• Share work regularly, provide constructive feedback to peers, and contribute to a culture of open critique and continuous improvement.
• Support dynamic project needs, including flexibility to work extended schedules during key launches, news cycles, or cultural events, including occasional weekends.

Internal Responsibilities

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning materials (blogs, media material).
• Build out materials to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• 8–10 years of experience in content design, content strategy, or UX writing for digital products.
• Proven experience creating content for complex product UIs, dashboards, or enterprise-scale platforms.
• Strong portfolio showcasing UX writing and content design work (portfolio required with submission).
• Advanced proficiency using design collaboration tools, with Figma required.
• Demonstrated ability to work independently in ambiguous, fast-moving environments and drive alignment across teams.
• Excellent written and verbal communication skills.
• Bachelor’s degree required.

Preferred Qualifications and Skills

• Experience working within advertising platforms or ad-tech products.
• Background supporting large, data-driven or enterprise software products.
• Experience collaborating in large technology organizations.
• Familiarity with leveraging AI tools to support content workflows and ideation.
• Comfort learning and adapting to internal tools and systems.
• Experience contributing to digital products that drive measurable business results.

Education

Bachelor’s degree required.

Success in this role will be measured by:

• Ability to align effectively across cross-functional teams.
• Proactive communication, including asking the right questions in ambiguous situations.
• Consistent delivery of high-quality content that meets deadlines.
• Strong collaboration, regular sharing of work, and clear articulation of content decisions.