Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

The senior content writer - B2B is responsible for writing UX content for business.att.com, including e-commerce, account management, and chat flows for B2B audiences. This person may also create support content, including customer-facing articles and troubleshooting tools. The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines.

Primary responsibilities

• Take content from concept to publication, implementing AT&T digital experience standards and business objectives.

• Review and collaborate on design wireframes and comps to deliver the best customer experiences.

• Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone.

• Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.

Core competencies & requirements

• Bachelor's degree in English, communications, journalism, or equivalent experience.

• Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions.

• Five+ years’ mid-level experience in UX writing or content design for a B2B audience, with some experience managing content projects independently.

• Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.

• Five+ years’ experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows).

• Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.

• Experience writing or editing microcopy, including error messages, button labels, or status messages.

• Strong attention to detail and a knack for communicating complex concepts clearly and concisely.

• Agile or development cycle experience (one+ year preferred).

• Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.

• Experience with conversation design a plus.

Our Senior Content Writer earns between $87,200 - $130,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.