Senior Manager, Content (Head of Content)

About the role:

Forter is seeking an experienced, creative, and highly organized Senior Manager, Content (Head of Content) to lead our content strategy and execution. This position is both hand-on and highly strategic with an opportunity to create content that drives demand, builds authority, and educates the market.

You’ll own the end-to-end content function — from shaping Forter’s editorial voice and narrative to orchestrating production across a mix of formats, including website content, research reports, thought leadership, customer stories, and video. With the evolution of AI, you embrace new technologies and are already strategizing about how to optimize content not just for humans but also for discovery and consumption by LLMs and bots.

Reporting into the Senior Director of Demand Generation, you’ll lead a full-time team member and manage a roster of expert contractors. This role is ideal for a content leader that thrives at the intersection of storytelling, data, and technology. You understand how exceptional content can educate eCommerce leaders, build trust, and generate digital demand.

What you’ll be doing:

• Own the global content strategy and calendar — ensuring alignment with marketing, sales, and product priorities.
• Lead creation of high-value, educational content that helps eCommerce and payments leaders understand their changing environment and improve revenue and profitability.
• Leverage AI tools to enhance efficiency, insight generation, and quality across the content lifecycle.
• Oversee the production of diverse content formats, including:
  • Website pages and blogs that drive engagement and conversion.
  • Research reports leveraging Forter’s unique data visibility to uncover industry trends and insights.
  • Thought leadership video scripts and ghostwritten articles for executives and internal subject matter experts.
  • Customer success stories, case studies, and video content showcasing Forter’s impact.
• Collaborate cross-functionally with the Creative team, Product Marketing, Partner Marketing, Demand Gen, Sales, and internal subject matter experts to ensure content supports go-to-market priorities.
• Manage and mentor a full-time content team member and a network of writers, editors, designers, and video producers.
• Measure content performance and use insights to refine strategy, formats, and distribution for maximum impact.
• Ensure brand consistency across all channels, maintaining Forter’s voice as credible, authoritative, and approachable.

What you’ll need:

• 8+ years of experience in content marketing or editorial leadership, ideally within B2B SaaS, payments, or eCommerce.
• An understanding of content’s role in the digital demand engine — SEO, lead generation, and nurture.
• Strong writing, editing, and storytelling skills — able to translate complex topics into clear, compelling narratives.
• Experience working with data-driven content, including turning analytics or proprietary insights into thought leadership.
• Comfortable managing and mentoring a mix of internal team members and external contractors or agencies.
• Demonstrated experience using AI tools for research, drafting, editing, and analysis.
• Proven project management and organizational skills — able to juggle multiple priorities and stakeholders.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $128,000 - $157,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.