Zendesk is looking for a sharp, organized, and creative Content Marketing Manager with a passion for scaling thought leadership and engaging digital communities. This role is ideal for someone who thrives at the intersection of technology, storytelling, and social engagement—and knows how to bring content to life across multiple channels.
The ideal candidate has a strong editorial sensibility, a bias for execution, and a collaborative spirit. You’ll partner with internal experts and cross-functional teams to create, publish, and promote content that drives impact and visibility for Zendesk.
Content Creation at Scale
Leverage generative AI tools to develop publish-ready content from SME-defined outlines and inputs, including technical blogs, customer stories, and thought leadership bylines.
Ensure content is consistently high quality, on-brand, and aligned with Zendesk’s strategic messaging.
Social Community Engagement
Manage Zendesk’s social response strategy—engaging directly with our audience across platforms, including LinkedIn, X (Twitter), and others.
Monitor sentiment, highlight opportunities for real-time engagement, and help elevate our brand voice in conversation.
Content Calendar & Cross-Functional Collaboration
Own the integrated content calendar, partnering closely with product marketing, brand, communications, and external contributors.
Track and report on content performance metrics and surface insights that inform ongoing strategy
Qualifications:
Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
3–5 years of experience in content marketing, editorial, or social engagement roles—preferably in SaaS or B2B tech.
Strong writing and editing skills, with experience crafting or refining content from outlines or technical inputs.
Demonstrated ability to work with generative AI tools (e.g., ChatGPT, Jasper) to produce content at scale.
Deep familiarity with social media management and community engagement best practices.
Experience with content management systems (e.g., WordPress), and social monitoring or analytics tools.
A proactive, get-it-done attitude with the ability to manage multiple workstreams while maintaining attention to detail.
Comfort working cross-functionally with creative, product, and comms teams to execute and scale programs.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.